To log a support ticket please use the form below. Once this has been submitted within the normal working hours of Monday to Friday 9am till 5pm any tickets will be prioritised within a few hours of receiving.
If your support ticket is raised out with these hours your ticket will still be received but it may take slightly longer to be actioned depending on its urgency.
You will then receive email updates with progress and any questions from the team.
If you don’t receive one the first time, please check your junk mail and if it is there please add the firstname.lastname@example.org as a safe email.
When replying PLEASE CLICK ON THE LINK IN THE EMAIL to view the ticket on our ticketing system and reply there this will ensure all the information is in one place.
PHOTOS AND DOCUMENTS
If you are uploading documents or photos please note there is a maximum of 6 can be uploaded at one time, with a maximum file size of 15mb.